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Simply put, we build world-class, customer-focused Web sites, intranets and extranets, supported by interactive marketing and advertising campaigns. We've been doing this for a while and in fact, it's all we do. We have a great group of experienced professionals who produce the finest work in the disciplines of interactive strategy, design and technology, all the while ensuring projects is delivered on time and on budget.

Our work involves rigorous usability testing, customer research, site analytics and technologies such as e-commerce systems, content management and personalization tools. Our focus throughout is on using interactive technology in the most cost-efficient way to create superior experiences that deliver value to businesses and customers alike.

We work closely with our clients to ensure that our team really gets the big picture:

• Your business goals : What are we really trying to do here? Where is the ROI?

• Your brand : How will we do your brand justice online? How can we make it even stronger? How will it integrate with your offline brand?

• Your customers (users) : What does your customer base look like? What do they want? What do they need?
Building Valuable Interactive Experiences

We craft relevant solutions driven by these questions. We then validate the final solution through testing and measuring results. Because, in the end, results are what matter.

To learn more about what we do or our work possibilities, Click Here.

Web Site Design & Development

What makes a Web site successful? Sure, it is important to have a great design. But it is even more important to provide a great experience that makes your customer's life a little easier. In order to build this experience, we put your customers at the center of your online offering while, at the same time, making it easy for them to accomplish what you want them to do.

In order to get inside the head of your customer, we create "personas" to represent your targeted customer segments. We even give each persona a name, such as Bob. We constantly ask ourselves, "What would Bob want to do at abc.com?" Of course it is a much more complex than this, but the personas really help us stay focused on what is important...your customer.

We will also work with you to balance customer needs and business requirements. In the early Internet years, some companies were so good at focusing on their customers, they forgot about their business. (Remember Kozmo.com and Webvan?) It is critical that every Web site has defined business objectives and a measurable Return on Investment (ROI). In order to get momentum within your company, we typically create a phased development schedule based on a prioritization matrix so you can see results quickly.

Prioritization Matrix

Great Web sites are designed at the intersection of what customers are trying to accomplish, what you want them to do and your overall brand message. Based on understanding and analyzing these three factors, the right technologies can be selected and implemented.

Since your business is constantly changing and evolving, your Web site should too. We believe Web development is an ongoing, iterative process that should be constantly changing based on new information about your customers, marketplace or product offerings. Once we have a thorough understanding of these elements, the information architecture falls into place.

To learn more about how we design customer-focused Web sites for our clients, contact us.

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